Mobile network operator Bitė prides itself on superior customer service. The retail locations at Bitė feature a customer support lounge – similar to Apple’s Genius Bar. After purchasing a new phone from Bitė, the support staff would transfer all the apps and data to the new device. This would take up to 30 minutes.
Agmis created a MDM Android tool for massive data upload to new customer smartphones. Now every new phone setup, including app installation typically takes 5-6 minutes.
A fivefold increase in customer support efficiency, allowing more face-to-face time with the customer.
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