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MDM Tool for Efficient Customer Service

Mobile network operator Bitė prides itself on superior customer service. The retail locations at Bitė feature a customer support lounge – similar to Apple’s Genius Bar. After purchasing a new phone from Bitė, the support staff would transfer all the apps and data to the new device. This would take up to 30 minutes.

 

Agmis created a MDM Android tool for massive data upload to new customer smartphones. Now every new phone setup, including app installation typically takes 5-6 minutes.

 

A fivefold increase in customer support efficiency, allowing more face-to-face time with the customer.

 

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MDM Tool for Efficient Customer Service
Jurgis Bakanas

Our secret strategic weapon, who puts Force into Salesforce. Jurgis knows IT from creation and evaluation to support, development and management.

Jurgis Bakanas

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