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Category: Customers

Learn how to build strong relationships with customers and enhance the customer experience. Explore strategies, case studies, and insights on engagement, loyalty, and satisfaction across industries.

CRM Mythology: how to measure the value of customer relations
Business

CRM Mythology: how to measure the value of customer relations

In the midst of the COVID pandemic, retail changed in a fortnight. Extra safety precautions, panic buying, fights over the last toilet paper rolls and understaffed stores – this is the new grocer reality! In these difficult times retailers are turning to AI solutions to support operational continuity.
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Guide to Business Success: how to Find, Win and Keep Clients
Business

Guide to Business Success: how to Find, Win and Keep Clients

In the midst of the COVID pandemic, retail changed in a fortnight. Extra safety precautions, panic buying, fights over the last toilet paper rolls and understaffed stores – this is the new grocer reality! In these difficult times retailers are turning to AI solutions to support operational continuity.
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Service exports constitute approx. 80% of Agmis sales revenue.
Business

Leading Lithuanian tech companies display crisis immunity

Entrepreneurship and export development agency “Enterprise Lithuania” indicates that due to COVID-19 pandemic Lithuanian exports of services could shrink by 10 to 25 percent. Technology and communications sector is listed among the most affected. However, leading Lithuanian technology companies are displaying crisis immunity – retaining the order volume and tackling the downturn in close cooperation. 
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Next generation retail analytics improve on shelf availability.
Business

Next generation retail analytics: how to improve on shelf availability

On shelf availability (OSA) estimates the time and percentage a product is available for sale to customers on a store shelf. It is one of the key performance indicators for fast moving consumer goods analytics. The metric has direct correlation with out of stock rate and its impact can be measured by sales volume lost compared to actual sales.
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Solutions on how a sore can increase sales using Retail Shelf Analytics.
Artificial Intelligence

Confessions of a Store Manager: How I Increased My Store Sales with Retail Shelf Analytics

In my 20+ years in retail I learned one thing: retail loves precision! Retail managers are obsessed with key metrics: sales per square foot, average transaction value, year on year sales and many more to evaluate your store performance. However, there is a key problem with this approach - the tracking is done on the store level. Sure, you can compare performance with other stores. But it gives little insight on what needs to be changed to improve performance. 
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Perfecting customer experience: resolutions for 2019
Business

Perfecting customer experience: resolutions for 2019

“Would you recommend our services to your friend?” was probably the most commonly asked client experience question in 2018. According to research by Salesforce Consulting Partner Agmis, improving customer experience is at the top of agenda for companies in the Baltic states. These insights will help you to finally hear the dreamed of “Yes”!
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