Andrius Guzaitis, Business Development Manager at Bluelark In sales we are biased towards celebrating new client victories. Yet every business book states that it is up to thirty times more costly to sell to a new customer versus a current one. And we still devote most effort...
CRM adoption is surrounded by numerous myths. Do we really need a CRM platform? Will the investment pay off? Look, we’re doing just fine! With Salesforce we have supported transformation of many businesses, helping them to unlock productivity and streamline business operations. Let’s take a look at the...
Jurgis Bakanas, Head of Sales at Bluelark Success is a consequence of well thought out decisions No matter if you trade in diamonds, or develop computer software; if you sell directly to businesses, or offer your services to thousands of private customers - all successful businesses adhere...
Pandemija ir šventės lėmė, kad 2020 m. lapkritį šalies užsakomosios prekybos paštu ir internetu apyvarta pasiekė 86,44 mln. eurų – geriausią visų laikų mėnesio apyvartos rezultatą, rodo Lietuvos statistikos departamento duomenys. Vis dėlto panašu, kad šis rekordas jau netrukus buvo pagerintas – praėjusių metų gruodį...
In the midst of the COVID pandemic, retail changed in a fortnight. Extra safety precautions, panic buying, fights over the last toilet paper rolls and understaffed stores – this is the new grocer reality! In these difficult times retailers are turning to AI solutions to support...
Entrepreneurship and export development agency “Enterprise Lithuania” indicates that due to COVID-19 pandemic Lithuanian exports of services could shrink by 10 to 25 percent. Technology and communications sector is listed among the most affected. However, leading Lithuanian technology companies are displaying crisis immunity – retaining...
Understanding on shelf availability On shelf availability (OSA) estimates the time and percentage a product is available for sale to customers on a store shelf. It is one of the key performance indicators for fast moving consumer goods analytics. The metric has direct correlation with out...
Nobody likes waiting in lines. According to research, people spend from 3 to 5 days per year queuing up. That might add up to 6 months of waiting for things during a person’s lifetime! Long queues at the supermarket cause shopper fatigue, decrease customer experience and...
In my 20+ years in retail I learned one thing: retail loves precision! Retail managers are obsessed with key metrics: sales per square foot, average transaction value, year on year sales and many more to evaluate your store performance. However, there is a key problem...
“Would you recommend our services to your friend?” was probably the most commonly asked client experience question in 2018. According to research by Salesforce Consulting Partner Agmis, improving customer experience is at the top of agenda for companies in the Baltic states. These insights will...