Management

In my 20+ years in retail I learned one thing: retail loves precision! Retail managers are obsessed with key metrics: sales per square foot, average transaction value, year on year sales and many more to evaluate your store performance. However, there is a key problem with this approach - the tracking is done on the store level. Sure, you can compare performance with other stores. But it gives little insight on what needs to be changed to improve performance. 

The age of perfect customer experience is upon us. Although many shoppers turned online, physical stores are still the best way to convey the brand's message and present your products. Top level brands invest a lot into carefully crafted ‘retail experiences’. So why does shopping at an Apple store or Nike shop makes you feel good?

With closure of several big box and department store chains, it became all too familiar to call brick and mortar retailing doomed. But despite a paradigm shift towards e-commerce, online retailing is still dwarfed by sales numbers from physical stores.

Customer always comes first. But even the best customer service standards ‘on paper’ are challenging to implement on the shop floor. New Computer Vision (CV) monitoring solution by technology company Agmis enables retailers to measure the efficiency of shop assistant performance and provides objective quantifiable metrics to further improve the experience of customers.

Technology company Agmis launched a startup accelerator program for company employees. The initiative allows Agmis to gain valuable know-how into new technologies, develop staff competencies and attract new employees.

“Would you recommend our services to your friend?” was probably the most commonly asked client experience question in 2018. According to research by Salesforce Consulting Partner Agmis, improving customer experience is at the top of agenda for companies in the Baltic states. These insights will help you to finally hear the dreamed of “Yes”!