Technology company Agmis has launched Bluelark – a new dedicated agency providing Salesforce solutions to clients across the Baltic and Nordic regions. Bluelark offers a full spectrum of Salesforce services: from implementation and administration to business process auditing, data migration, employee training, and ongoing platform management.
The launch builds on a decade of Salesforce expertise. Agmis became the first certified Salesforce partner in the Baltic states in 2014 and remains the only certified Salesforce partner in the Lithuanian market.
Salesforce solutions help companies improve customer service, increase productivity, assist in sales processes, and automate marketing – most notably by putting company data to work for better business decisions. More than 150,000 companies worldwide use Salesforce to interact with their customers, including global brands such as Toyota, Amazon, Unilever, and Adidas. Since 2017, Salesforce market share has grown at a steady 30% year-on-year rate, with the fastest growth in Western Europe and Nordic countries.
Global Track Record
“With a steady growth of Salesforce user base in the region, we decided to launch a new company solely dedicated to Salesforce solutions,” said Kaukenas. “Responding to customer demand, our development team grew with the addition of business analysts and business development professionals who help harness technology for better management of business processes.”
In the past year, several dozen Lithuanian medium and large enterprises started using Salesforce – including the largest parcel delivery services provider in the region, where Salesforce was instrumental in managing rapid growth in delivery volumes. For one of the fastest-growing financial services companies, Salesforce ensures smooth customer onboarding at scale.
“In the 7 years of our partnership with Salesforce, a lot of our projects were undertaken in overseas markets – Nordics, the US, even the Republic of South Africa. This helped our team gain international expertise, which we are now bringing to the Lithuanian market,” added Jurgis Bakanas, Head of Bluelark Sales.
Among the largest international projects:
With growing demand for Salesforce professionals, Agmis also launched Lithuania’s first Salesforce specialist training programme – the Salesforce Cloud Academy. “In the last decade Salesforce nearly quadrupled its market share. This has created large demand for Salesforce ecosystem specialists. By 2022 more than 3.3 million professionals are expected to work in the Salesforce environment, with 300,000 new roles created in Europe alone,” noted Bakanas.
Certified Partner Expertise
Bluelark services encompass strategic and technical CRM consulting. “The journey to perfecting customer experience begins from a strategic workshop: what business goals the company aims to achieve with CRM deployment, what tools are best fit to manage business processes,” said Kaukenas. “As certified Salesforce partners, we initially aim to crystallize company needs, adapt the platform accordingly, ensure smooth deployment, data migration, employee training and ongoing administration.”
CRM implementation or migration are complex tasks consisting of many components. “For organizational change projects to succeed, in addition to technical and analytical skills, a close bond between developer and client is required. Understanding of the local market, quick reaction, and even operating in the same time zone – all are benefits our customers have rated highly in previous Salesforce projects,” said Kaukenas.
Customer Success Platform
Salesforce is the clear leader in the global CRM market, holding a triple lead in market share over its closest competitors. This growth stems from the platform’s versatility and holistic approach to client relationship management.
“Although Salesforce offers separate products for sales management or customer service, the largest value is produced when they interact with each other,” said Bakanas. “Salesforce modules can be compared to Lego building blocks, each customized to fit company business processes. The Salesforce ecosystem includes a large choice of templates and best practices that can be quickly adapted for a particular industry or business sector – this flexibility is what sets it apart from any single-purpose CRM tool.”
As a certified Salesforce partner, Bluelark brings both the technical depth and the local market knowledge to make these implementations work – from strategic scoping through to long-term platform administration.
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