MDM Tool That Improved Customer Service
Mobile network operator Bitė
rejoices in superior customer services. In its retail locations the MNO offers various customer support services in a lounge-like atmosphere - somewhat similar to Apple’s Genius Bar.
Challenge?
After purchasing a new mobile device from Bitė, customers have the option that supporting staff set-up the new device and transfer apps and data to the newly bought device, usually this process takes around 30 minutes.
Solution?
Agmis developed a custom MDM Android tool that works well with massive data transfers and ensures secure file sharing, this drastically helped cut down data transfer time and syncing times. Now, every new mobile device set-up (including app installation) usually takes around 5 to 6 minutes.
Outcomes!
- Fivefold increase in customer support efficiency
- Shorter Average handle time
