MDM Tool for Efficient Customer Service
Transforming Device Setup & Customer Support with a Custom MDM Tool
How Agmis helped Bitė reduce device migration time from 30 minutes to just 5-6 minutes, transforming customer experience and operational efficiency.
Bitė - Lithuania's Premier Mobile Operator
Bitė is one of the leading mobile network operators in Lithuania, widely recognized for its customer-first approach and premium in-store experience. When customers purchase a new device, Bitė's retail staff go the extra mile – setting up phones, migrating data and apps, and ensuring every customer leaves the store with a fully functioning, ready-to-use device.
A 30-Minute Bottleneck
Customer Frustration
Long service times frustrate customers, increase queues, reduce satisfaction, and create negative brand impressions.
Staff Bottlenecks
Inefficient workflows consume staff time, limit throughput, reduce customers served, and slow operations.
Scalability Issues
Time-intensive processes restrict what is feasible in retail, especially during peak hours, and slow down service.
Growing Complexity
As technology and data volumes grow, delays worsen over time, impacting efficiency and slowing overall operations.
A Custom Android MDM Tool Built for Speed & Security
Massive Data Transfers: Enable complete migration of apps, user data, and settings between old and new devices seamlessly.
Secure File Sharing: Customer data integrity and privacy are preserved through robust security protocols.
Optimized Workflows: All steps of migration and app installation streamlined to eliminate redundant waiting times.
Scalable Architecture: Built to handle increasing data volumes and complexity without performance degradation.
Time Reduction
From ~30 minutes down to 5-6 minutes per device setup
Transformative Results Across Operations
Efficiency Boost
The in-store support team can serve many more customers in the same time, dramatically improving operational capacity.
Improved Customer Experience
Shorter wait times mean happier customers, less frustration, and more confidence in the brand.
Operational Leverage
Staff are freed from long, manual transfer tasks so they can do more valuable work or serve more customers.
Security & Trust
Maintaining secure handling of data builds trust; migrations include app installation and data transfer without compromising customer privacy.
Customer Support Efficiency
5× increase – dramatically more customers helped per hour; cost per setup drops significantly.
Average Handle Time
Significantly shorter – less congestion, better staff utilization, higher throughput especially at peak times.
Customer Satisfaction
Positive experience leads to loyalty, word-of-mouth recommendations, and lower complaint rates.
Competitive Advantage
Bitė can differentiate by its exceptional in-store experience; faster, smoother onboarding of new devices becomes a selling point.
Built for Tomorrow's Challenges
For many companies in retail-oriented tech or telecom, the challenges Bitė faced are not unique. This solution provides lasting value through:
Scalability
As customers expect more data and apps, the system handles increasing loads without linear increases in time.
Adaptability
The MDM tool evolves – supporting new OS versions, different device models, and added security features.
Reduced Costs Over Time
Faster service means lower operational costs including staff time, floor space, and opportunity cost.
Brand Equity
Making a painful process seamless strengthens market positioning and customer trust.